For Rebekah Spears, part of CampLife’s Customer Success team, it’s always been about the people. Every phone call, chat, and email she answers is an opportunity to connect with the parks she supports. But at the recent Camping in Ontario’s CampEx Conference, Rebekah had the chance to go beyond the screen and meet her customers in person—a moment she described as “more meaningful than I ever imagined.”
When Rebekah and her teammates planned a dedicated day of in-person support for CampLife customers attending the CampEx conference, they envisioned a day full of collaboration and problem-solving. What Rebekah didn’t anticipate was just how deeply rewarding the experience would be—not just for the parks, but for her as well.
The day exceeded expectations, providing an ideal setting for tackling complex questions, brainstorming creative solutions, and building stronger connections with customers.
“Sometimes it’s hard to explain exactly what’s going on over email or chat,” Rebekah shared. “Sitting down together allowed us to really understand each other. Customers could better explain their issues, and we could work through them in ways that aren’t always possible remotely.”
One moment that stood out to Rebekah was helping a park owner address a preference involving waivers and Sign+Store. What initially seemed challenging turned out to have a simple solution, but it took the in-person collaboration to get there.
“We were standing there together, looking at the system, and the lightbulb just clicked for both of us,” she recalled. “She said, ‘Oh my goodness, this was the simplest thing ever.’ Being able to sit there face-to-face, I was able to better understand what she needed and provide an immediate solution.”
The day wasn’t just about troubleshooting—it was about fostering a sense of community. Customers were not only working with the CampLife team but also helping one another by sharing ideas and solutions.
“We did park tours on the first day,” Rebekah recalled. “We toured Windmill Point, which is Ellie’s park. Ellie and I have talked a lot about different things, but it was great to visit and hear her talk about how she uses technology to make her park successful.”
During the tour, Ellie shared a creative way she uses CampLife’s SMS Texting feature to engage her guests—by organizing scavenger hunts.
“She sends out text with clues like ‘Be the first person to bring this item to the office,’ ” Rebekah explained. “It’s such a neat way to use the system. It’s fun for the guests and makes the park experience even more special.”
Later, while supporting customers at the conference, Rebekah witnessed another example of parks helping each other. Lisa, from a nearby park, shared how her team used CampLife’s gate integration in a unique way to meet her specific needs.
“Lisa was hearing another park’s frustrations with their gate system, and said, ‘Well wait a minute—I use CampLife with my gate, and this is how it works for us,’ “ Rebekah said. “It was so neat to see her provide information that was immediately useful to everyone in the conversation.”
For Rebekah, moments like these highlight the camaraderie among parks. “It’s inspiring to see how much they want to see each other succeed,” she said. “There’s a real sense of collaboration, and I was grateful to be a part of it.”
While the technical support and problem-solving were rewarding, the personal connections Rebekah built during CampEx were what truly stood out. Meeting customers and hearing their stories gave her work a new level of meaning.
“My hug cup was full by the end of the day,” she said with a smile. “It was amazing to finally meet people in person—not just hear their voices—and share their excitement about what we do together. It adds another layer of personal touch.”
She also loved hearing how CampLife is making a difference in the parks’ daily operations. One park owner shared how automation helped reduce staffing costs, while another described how allowing online reservations made a big difference in occupancy.
“It’s incredible to hear how parks are using CampLife to improve their business and even create fun experiences for their guests,” Rebekah said. “It’s a reminder that we’re not just building software—we’re helping parks succeed and making life better for the people who run them.”
The experience at CampEx reinforced why Rebekah loves her role at CampLife. Seeing the faces behind the voices she knows so well reminded her of the deeper purpose behind her work.
“Meeting customers in person reminded me why I love what I do,” she said. “It’s not just about solving problems—it’s about being there for the people behind the chats, calls, and emails and making sure they feel supported and valued.”
Rebekah’s passion for her customers shines in everything she does. Whether she’s troubleshooting a rule, helping with accounting, or just sharing a friendly chat, she brings a personal touch that makes all the difference.
“At CampLife, we’re not just about software—we’re about people,” she said. “And for me, that’s the best part of this job.”
If you’re passionate about making a difference and want to be a part of a team that values connection and collaboration, CampLife might be the place for you. Visit our career page for a list of current opportunities.
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