Customer Success Specialist
Compensation: $43-45k per year
Job Type: Full Time
Posting Date: September 23, 2026
Location: Remote/Work from home in Tennessee, Alabama, Georgia, or Kentucky (Basically within reasonable driving distance of Nashville and Chattanooga, Tennessee)
Travel: Flexibility for occasional travel to attend CampLife meetings and events at various locations around the country.
What you'll do
Besides making incredible software that helps park operators live their BEST lives, we strive to create dependable relationships with our customers and each other.
You'd be a CampLife evangelist, providing the kind of solutions that showcase your fantastic problem-solving skills and the best features of our software. You'd listen well and gather essential details on phone, email, and chat conversations. You'd use trouble-shooting skills and knowledge of computers and systems to diagnose and quickly find resolutions to customer concerns. And, you'd cheerfully walk them through fixes using non-jargony language.
You’d also enjoy creating proactive training and support for customers before they even know they need it! And you’d collaborate with our larger team to find ways to make administrative, operational, and reservation processes so simple for campground owners that they’re able to get back to what they do best—creating unforgettable experiences for their campers.
What you Bring
- High school diploma or equivalent
- 2+ years of customer support experience, preferably with a SaaS company or in a technical support role
- 2+ years in a role with live customer interaction (e.g., chat, email, phone) where you handled multiple conversations, tasks, or systems simultaneously
- 2+ years of experience supporting customers directly by delivering training, resolving technical challenges, and providing tailored solutions in a timely, user-focused manner
- Excellent customer service and interpersonal skills, with strong verbal, written, and listening communication skills in English
- Working knowledge of computer systems, software and applications, and the internet in general
- Proven ability to maintain exceptional attention to detail while managing a high volume of customer interactions in a fast-paced, time-sensitive environment—balancing clarity, efficiency, and professionalism under shifting priorities
- Experience in the camping or hospitality industry preferred
- A private, quiet workspace with high speed internet service
STILL READING? FANTASTIC!
If this sounds like the type of position that pumps you up (or at least makes you smile) please send a resume and cover letter to
jobs@camplife.com. When you send those two items, tell us a bit about yourself:
- What was the last book you read and how did it impact you?
- How would you define an excellent team player?
- How have you served others in the past 12 months?
We hope to hear from you soon!
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