Onboarding Coordinator
Compensation: $47-50k per year
Job Type: Full Time
Posting Date: September 23, 2026
Location: Remote/Work from home in Tennessee, Alabama, Georgia, or Kentucky (Basically within reasonable driving distance of Nashville and Chattanooga, Tennessee)
Travel: Flexibility for occasional travel to attend CampLife meetings and events at various locations around the country.
What you'll do
Besides making incredible software that helps park operators live their BEST lives, we strive to create dependable relationships with our customers and each other.
As an Onboarding Coordinator, you'll be our customer's first point of contact—that welcoming voice that lets them know we're glad they are here. You’ll own and coordinate multiple customer implementations from kickoff through launch, providing first-class implementation support that gives our customers a seamless transition to and adoption of our software. You’ll serve as the park’s personal coach, entering their park data, managing implementation priorities and timelines, and guiding customers to the most efficient and effective solutions that best meet their needs.
You'll proactively monitor implementation progress, identify potential delays or roadblocks, communicate concerns early, and coordinate next steps with customers and internal teams to keep implementations moving toward a successful launch.
You’ll be vital in the detailed creation of their campground on our software. Creating park sites, defining campground rates and rental rules, configuring the park’s accounting and credit card processing systems, and coordinating the import of guest and reservation data from pre-existing systems are just a few ways you’ll be setting them up for success. You’d also enjoy providing proactive training and support for customers before they even know they need it!
What you Bring
- Active Project Management Professional (PMP)® certification from the Project Management Institute (PMI) is required; CampLife will consider other project management certifications that are comparable
- 2+ years of experience in a customer-facing role, preferably with a SaaS company or in technical support, including solving complex technical problems, developing creative solutions, and delivering effective resolutions in a timely manner
- Demonstrated experience successfully managing multiple projects or customer implementations simultaneously, including coordinating timelines, priorities, deliverables, and stakeholder communication, preferably in a fast-paced SaaS or tech environment
- 2+ years of experience in detail-intensive work, such as data entry, reporting, or configuration tasks, with demonstrated organization, time management, and ability to manage competing priorities and deadlines
- Strong computer skills, including working knowledge of Excel and other Microsoft 365 products
- Excellent customer service and interpersonal skills, with strong verbal, written, and listening communication skills in English
- Experience in the camping or hospitality industry preferred
- A private, quiet workspace with high speed internet service
STILL READING? FANTASTIC!
If this sounds like the type of position that pumps you up (or at least makes you smile) please send a resume and cover letter to
jobs@camplife.com. When you send those two items, tell us a bit about yourself:
- What was the last book you read and how did it impact you?
- How would you define an excellent team player?
- How have you served others in the past 12 months?
We hope to hear from you soon!
